Welcome to Forge Lab Inc.
We value your privacy and are committed to protecting your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the rules of the National Privacy Commission (NPC) of the Philippines.

1. Information We Collect

We collect personal information only when it is relevant to the services we provide. This may include:

  • Full name, contact details, and demographic information
  • Medical or health-related information voluntarily shared for assessment or treatment
  • Appointment details, payment records, and feedback
  • Website or form submissions (such as online inquiries or registration forms)

If you browse our website, we may also collect non-identifiable data such as browser type, device information, and pages visited for analytics and security purposes.

2. How We Use Your Information

We use your information to:

  • Provide physiotherapy and rehabilitation services
  • Schedule and confirm appointments
  • Communicate updates, reminders, or service-related information
  • Improve our services and website experience
  • Comply with regulatory and legal obligations

We do not sell, rent, or trade your personal data.

3. Data Storage and Protection

All personal data is securely stored in compliance with NPC data protection standards.
Access is restricted to authorized personnel only.
We use secure systems and encryption where appropriate to prevent unauthorized access, alteration, or loss.

4. Data Sharing and Disclosure

We may share information only when necessary:

  • With partner healthcare professionals or facilities involved in your care
  • With service providers performing administrative or IT support functions under confidentiality agreements
  • When required by law, regulation, or court order

5. Your Rights Under the Data Privacy Act

You have the right to:

  • Access and request a copy of your personal data
  • Correct or update your information
  • Withdraw consent or object to processing
  • Request deletion or blocking of personal data
  • Lodge a complaint with the National Privacy Commission

Requests may be sent to our Data Protection Officer (DPO) using the contact details below.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes stated above, or as required by applicable laws and regulations. After this period, data will be securely deleted or anonymized.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the date of revision.

8. Contact Information

For questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:

Data Protection Officer
JUAN PAOLO R. CONCEPCION
Forge Lab Inc.
5 Malumanay Street., Aspirea Residences, Brgy. Malaya, Quezon City 1101
Email: forgelabphysio@gmail.com
Phone: +63 961 452 4453